Frequently asked questions

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What is Coaptiv?

Hands-on courses that make you dramatically more productive with AI. You delegate real work — documents, spreadsheets, decks, email, research — to an AI agent in a real workspace, get scored on how well you direct it, and earn certificates that prove your AI skillset.

How do the courses teach me?

Each course is a series of short, hands-on tutorials with a live AI instructor guiding you step by step — you learn by doing real work, not watching videos. Courses end with a final assessment; pass it and you've earned the course certificate.

How do certificates work?

Complete a course — every lesson plus its final assessment (a score of 75 or higher) — and claim your certificate. AI Cowork 101 is entirely free, so its certificate is free too. For the deeper courses, the later lessons and final assessment need a membership, so those certificates come with membership. The certificate's public page shows your name, the course, and the issue date (never your numeric score), and one click adds it to your LinkedIn profile.

How does a session work?

One click boots a full desktop in your browser with an AI agent ready to work — nothing to install, no accounts or API keys of your own. You direct the agent for a time-limited session, hit “I'm done,” and we score the result.

How does scoring work?

Each session gets an AI-native score (0–100) from an AI grader that reviews how you worked and what was produced — how you directed the agent, how you verified its output, and the quality of the deliverable. After every session you answer a short feedback step, then see your score and recap.

What's free and what needs a membership?

AI Cowork 101 — the intro course everyone starts on — is completely free, including its certificate. Every other course gives you the first two lessons free, so you can try before paying. A membership ($19.99/month) unlocks every lesson and assessment across the deeper courses, and the certificates that come with completing them.

How do I update my payment method or cancel?

From your Account page — the billing buttons open Stripe's secure portal. You can cancel anytime: your access continues through the period you've already paid for, and you won't be billed again. We don't offer partial refunds — see the full Refund & Cancellation Policy. Invoices and past payments live in the same portal under “Manage membership.”

I have an access code — where do I use it?

Sign in and visit the redeem page. Codes grant complimentary access without a card.

Can I retake a final assessment?

Yes, as often as you like — your best score counts, and you need 75 or higher to pass.

How do I change my name or email?

Your display name is editable on your Account page. Your email is your sign-in identity (magic link), so it can't be changed self-serve yet — contact support and we'll move your account.

What do you do with my data?

Sessions are captured (transcript + screen recording) so we can score your work. Billing is handled entirely by Stripe — we never see your card. Full details in the Privacy Policy.

Do I need my own AI subscriptions or software?

No. The desktop, the AI agent, and the applications all run inside your browser session — bring nothing but a modern browser.

How do I get help?

Contact support — we read everything.